Job Description

Job Description

Job Description

Closing Date: September 23, 2025 at 4:00PM (PST)

Pay Rate: $6.05 per hour plus tips

This position is responsible for providing a memorable experience for guest while protecting the assets and following the policies and procedures of the enterprise while personally performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities

• Promotes and provides excellent guest service experience to both internal and external guests.
• Responsible for prompt courteous and accurate dealing of assigned game in accordance with enterprise procedure manual.
• Ensures compliance with Gila River Casinos and Arizona Department of Gaming Compact rules and regulations and internal controls.
• Maintains the ability and willingness to deal for lengthy periods of time, with significant period of time between breaks.
• Maintains speed, accuracy and courtesy with guests.
• Ability to handle and deal with verbal and/or behavioral conflicts.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

• High School Diploma or equivalent preferred.
• Must have blackjack and carnival games knowledge along with Craps, Baccarat, or Roulette experience required.
• Must successfully pass a dealing audition
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

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