Job Description

The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD).

JOB SUMMARY :

Provides advanced level consultation, guidance and direction in employee relations to institutional leadership, assigned employees and internal as well as external customers.

ESSENTIAL JOB FUNCTIONS :

• Provides timely advice, guidance and technical support to institutional leaders in assigned departments.
• Provides guidance to customers regarding employee discipline issues. Drafts and reviews disciplinary documents that accurately communicate the factual information that forms the basis for the disciplinary action. Provides advice and guidance to managers regarding the employee grievance and appeals processes.
• Administers, interprets, communicates and leads training regarding various human resources policies, procedures, federal and state employment laws, and initiatives that impact the work environment to management and employees.
• Serves as the employee relations expert to HR Business Partners and other HR colleagues. Mentors team members and supports their professional development.
• Conducts internal investigations regarding policy violations and disruptive behavior. Serves as liaison to other institutional departments that conduct investigations. Makes appropriate recommendations regarding investigative findings.
• Diagnoses and analyzes root causes of work environment issues. Review and assess data to identify and investigate areas of concerns. Proactively builds interventions and solutions based on collaboration and cooperation with key stakeholders.
• Manages the annual performance evaluation process. Leads post – evaluation calibration activities.
• Facilitates staff reassignments, business unit reorganizations and reductions in force in partnership with HR Business Partners.
• Minimizes unemployment costs by providing accurate and complete documentation and participating in unemployment claim hearings. Analyzes data to identify trends and develop interventions to strengthen internal processes.
• Facilitates communication between employees and management; guides managers and employees on problem solving and conflict resolution.
• Adheres to internal controls and reporting structure established for department.
• Performs other related duties as required.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent interpersonal and professional communications skills, both verbal and written.
• Strong organizational skills to facilitate managing several projects at one time.
• Strong analytical skills to formulate findings and draw conclusions.
• Strong diagnostic and problem solving skills with ability to provide multiple options for problem resolution.
• Strong business acumen with the ability to understand the complexities of an academic medical center.
• Strong project management skills.
• Competent use of personal computers and general office applications, including Word, Excel, PowerPoint, and Microsoft Outlook.
• In - depth knowledge of employee relations principles and practices.
• Knowledge of change management principles.
• Ability to maintain professionalism under pressure and handle stressful situations.
• Ability to comprehend business unit goals and objectives, organizational structure, policies, procedures and practices.
• Ability to comprehend, interpret and communicate federal and state employment laws; UT System rules and regulations; and UTMB policies and procedures.
• Ability to work independently and with minimal day – to – day supervision while delivering high quality work product.
• Ability to handle and safeguard confidential and sensitive information.
• Ability to appropriately interact with all levels of individuals within the work environment.
• Ability to manage change and direct the problem-solving process.

EQUIPMENT :

Standard office equipment.

WORK ENVIRONMENT :

• Standard office environment. Requires periodic travel between UTMB campuses and locations. When visiting other work locations, may be exposed to such occupational hazards, such as communicable diseases, harmful chemicals, and noises, specific to those locations.
• May be required to work within the confines of a prison, jail, or juvenile detention center.
• Security clearance is required; pre-employment drug testing is also required.

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