Job Description

Salesforce Business System Analytics

The Salesforce Business System Analytics plays a crucial role in optimizing our customer-centric processes. They are instrumental in ensuring the integrity and usability of our data across key business systems, ultimately driving efficiency and effectiveness in our Marketing, Sales, Order-to-Cash, and Service operations. This role also involves critical responsibilities in maintaining system security and supporting our sales organization through territory planning and data management within Salesforce.

Detailed Description

Lead initiatives to align master data between Salesforce and other critical systems (including SAP, CPQ, PRM, Website, Customer and Partner Communities, and Service Now) to ensure customer data and insights are accurate, consistent, and fit for purpose, thereby enabling more efficient, accurate, and effective Marketing, Sales, Order-to-Cash, and Service execution.

Develop and implement data governance policies and procedures to maintain data quality and consistency across integrated platforms.

Facilitate regular Salesforce system user security audits to ensure adherence to company policies and industry best practices. Identify and address potential security risks and implement necessary controls.

Facilitate user territory planning and management within Salesforce, collaborating with Sales leadership to optimize sales coverage and effectiveness. This includes designing, implementing, and maintaining territory rules and assignments.

Knowledge/Skills/Competencies

Strong understanding of Salesforce data structures, data management principles, and best practices.

Proven ability to analyze data, identify discrepancies, and implement solutions.

Solid understanding of Salesforce security models and user permissions.

Excellent analytical, problem-solving, and communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Familiarity with data quality metrics and monitoring.

Physical Demands

Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc). Occasional overnight travel will be required.

Typical Experience

7-10 years' experience in related positions. Minimum 5 years of experience as a Salesforce Business Analyst or similar role. Minimum 8 years experience with SAP ECC Master (Customer, Material and Vendor) Data structure, set up and maintenance. Experience with integrating Salesforce with other enterprise systems (e.g., ERP, CPQ, Marketing Automation, Service Ticketing, etc. and data migration processes). Experience with Salesforce Territory Management features. Experience with data governance tools and methodologies. Experience with project management methodologies (e.g., Agile, Waterfall).

Typical Education

Bachelor's Degree in Information Technology, Business Administration, or a related field. Salesforce System Administrator certification is a plus.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. $100,000 - 130,000 USD/year Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

Company Overview

Celstica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

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