Job Description

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Piscataway, New Jersey. In this role, you will provide technical assistance to faculty and staff across various locations, ensuring the smooth operation of desktop systems and applications. This is a Contract-to-permanent position ideal for professionals with expertise in Google Suite and Microsoft Windows.

Responsibilities:
• Deliver timely and effective technical support to faculty and staff across multiple locations.
• Troubleshoot and resolve issues related to desktop systems, software, and peripherals.
• Install, configure, and maintain Microsoft Windows operating systems.
• Provide guidance on the use of Google Suite applications to optimize workflows.
• Collaborate with team members to identify and implement system improvements.
• Maintain accurate documentation of support activities and resolutions.
• Ensure compliance with organizational IT policies and standards.
• Conduct routine updates and patches to maintain system security and performance.
• Assist in onboarding new users by setting up accounts and providing initial training.
• Respond promptly to service requests and prioritize tasks based on urgency.• Proven experience in desktop support or a similar technical role.
• Strong proficiency in Google Suite applications.
• Solid knowledge of Microsoft Windows operating systems.
• Ability to troubleshoot hardware and software issues effectively.
• Excellent communication skills to interact with faculty and staff.
• Strong organizational skills to manage multiple tasks simultaneously.
• Familiarity with IT policies and best practices.
• Ability to work independently and collaboratively within a team environment.

Job Tags

Permanent employment, Contract work,

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